SABA Hospitality Technology Solutions, a leader in digital guest engagement solutions, and BPN Solutions, a groundbreaking digital Hotel Operations Platform, announced the successful integration of their solutions. Integrating the two technologies allows in-room guests to make requests through SABA Hospitality’s interactive guest services platform, and for those requests to be automatically forwarded to the relevant resolver department Hotel services, amenities, maintenance, as well as Housekeeping requests, now no longer require intervention from front-of-house staff or the guest service centre.
This direct and automated connection between a guest and the relevant hotel department takes place regardless of the guest’s presence on or off-property.
“Offering contactless solutions that elevate the guest experience while seamlessly fitting within existing hotel operating systems, is vital in today’s environment” said Alexander Wessels, SABA Hospitality’s Chief Product Officer.
“Our collaboration with BPN Solutions provides an automated, yet humanised, end-to-end virtual guest service solution at a time when reducing costs and finding greater efficiency is paramount.”
“Hotels of all sizes receive large volumes of requests on a daily basis. Integrating SABA Hospitality’s solution with the BPN Maestro dispatch system not only automates this process and significantly reduces the workload on frontline staff, but it allows the guest’s needs to be fulfilled in a timelier manner”.
Bruno Fallegger, BPN Solutions CEO & Head of Strategy, agreed. “We’re excited to remove the time and labour associated with hotel staff manually entering guest requests into a dispatch system. Our philosophy is always to implement software solutions that streamline operational processes and create exceptional experiences for guests and hotel staff alike. This integration delivers on the continued dedication by BPN Solutions to provide hotels with revolutionary systems that are easy to implement, yet deliver powerful operational outcomes and increased guest experience scores.
Following the successful integration, SABA Hospitality and BPN Solutions have an end-to-end partnership that both companies will look to build upon in 2024.