RoomRaccoon, a leading hotel management software company, has announced Kristine Kruger as Customer Training Specialist. She will be responsible for enhancing the company’s customer training program and ensuring that every property that uses RoomRaccoon can thrive and exceed its business goals.
Kristine brings more than 14 years of experience across customer success and training roles in the hospitality industry. In her new role, Kristine will spearhead the company’s online and in-person training for thousands of RoomRaccoon users in Europe, North America and Southern Africa.
Tymen van Dyl, CEO and Founder of RoomRaccoon, shares: “We are strongly committed to nurturing hotelier relations and elevating their overall experience with RoomRaccoon. We are excited to introduce this role to the company and believe that Kristine’s industry experience will be invaluable to our clients so that they receive the very best return on investment on their hotel management software.”
RoomRaccoon’s enhanced customer training program will include bi-monthly webinars and regular in-person MasterClasses – an initiative which sees hoteliers receive comprehensive half-day training sessions with RoomRaccoon’s expert Customer Success team.
“Although RoomRaccoon provides comprehensive support through our dedicated Help Centre and collection of user guides, getting hands-on training from one of our experts is extremely valuable for our hoteliers. I look forward to providing even greater focus on helping hoteliers get the most out of their system and deliver remarkable experiences to their guests,” says Kristine Kruger.